Solutions
Solutions designed to compliment your investment in Cisco Contact Centre Platforms like UCCX & UCCE and Enterprise Cloud Contact Centre Platform Twilio Flex.
Contact Centre and Customer Care
We are specialized in building Contact Centre Solutions.
Reporting
Custom Omni-channel reporting for your contact centres
Custom Development
Custom Application and Solutions developed to cater to specific needs.
Managed Services
Managed Services for your Cisco Collaboration Infrastructure
Cisco UCCX and UCCE Solutions
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Custom Reporting
Custom Development for reporting for Contact Centre Applications integrated with your Business Applications.
Dashboards
Custom Dashboards for Contact Centre Management including Gamification and clear KPI's
Wallboards
Integration of Wallboard applications and development of Custom Wallboards in Contact Centres.
Finesse gadgets
Building Custom Finesse Gadgets specific to your needs for optimizing Business Workflows.
Customer Interaction
Custom Solutions and Channel Integrations with your Contact Centre Environments.
Callback
Adding Call back to your web applications and integrating with your contact centre environment.
Surveys & Quality Assurance
NPS and other metrics gathering from customers for your services and Agent interaction.
CUIC Reports
Building CUIC Reports in your Cisco Contact Centre Environments in addition to canned reports.
Business Intelligence
Integration of Contact Centre Data with Customer Business Intelligence applications.
Omnichannel Contact Centre Solutions
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Frequently Asked Questions
Cisco UCCX and UCCE Custom Reports FAQ
Do you develop Custom Cisco UCCX and UCCE reports?
Yes we build custom reports, Develop Custom Cloud based Reporting Solutions based on Cisco API’s and integrate with various Business Intelligence apps.